christopher a. sandoval

Christopher A. Sandoval

523 Queen Anne Ct. – San Antonio, Texas 78209
(512) 426-9500
contact@chrissandoval.com
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EXECUTIVE SUMMARY

  • More than ten years as an innovative and effective eCommerce leader
  • Proficiency in combining creative and technological approaches to problem solving
  • Extensive hands-on experience in user-experience and brand development
  • Well-versed in extending brand value to technological initiatives
  • Strong communication skills for conveying complex concepts and solutions to technical and non-technical audiences

AREAS OF STRENGTH

  • Analyzing business problems and designing solutions.
  • Effective communication between diverse disciplines and needs ranging from marketing and sales to creative and technology staff to customers and support
  • Planning and producing compelling, creative, usable user-experiences
  • Brand identity creation and graphic design
  • Providing leadership in strategic development of integrated systems

PROFESSIONAL EXPERIENCE

2003-Present

USAA

San Antonio, Texas

Senior Business Architect, Channel Manager, Web Producer

Highlights:
  • Frequent participant in USAA’s intellectual property protection program with dozens of innovations submitted for patent protection
  • Extensive experience in integrated financial services projects
  • Several redesign and re-architecture projects for usaa.com
  • Design and launch of Business-to-Business infrastructure
  • Redesign and launch of Electronic Document infrastructure
  • Re-architecture of corporate intranet to accommodate Peoplesoft implementation
Responsibilities:
  • Patent disclosure documentation creation and patent application review
  • Information architecture schematics documentation
  • Information architecture documentation and wireframe development

2002-Present

Independent

San Antonio, Texas

Information Architect, User-Interface Designer, Graphic Designer

Selected Consulting Clients:
  • Crockett International – Designed and produced web presence for Security Infrastructure Company.
  • KRS Enterprises – Designed and produced web presence for Software Company.
  • Masco – Developed intranet portal information architecture.
  • Radiant Research – Produced public marketing site for healthcare firm.
  • Chaunda Johanson – Designed and produced brand identity for Licensed Family and Marriage Therapy Associate.
  • Casey Andrysiak – Designed and produced brand identity for Information Technology Executive.
Consulting Responsibilities:
  • User-experience design and production
  • Information architecture documentation and wireframe development
  • Brand identity creation

1999 – 2002

divine, Inc. (formerly marchFIRST, formerly USWeb/CKS)

Austin, Texas

Product Manager, Information Architect, User-Experience Designer

Product Management Highlights:
  • divine fuse – Shepherded collaboration and enterprise project management solution from vision to product launch.
    • Planned, developed, deployed, launched and supported product to sales, marketing and user communities in eleven countries on four continents.
    • Contributed to $300,000 in product sales prior to product release.
    • Acted as sales liaison for 450 sales professionals with product sales pipelines exceeding $3,000,000 prior to product launch.
Product Management Responsibilities:
  • End-to-end software product life-cycle planning and development
    • Roadmap and visioning development and documentation
    • Functional specifications development and maintenance
    • Product requirements gathering based on market research, product marketing, sales, professional service organization, customers and competitors
  • Development of sales collateral, training materials and product packaging
  • Sales and support training
Selected Consulting Clients:
  • Tivoli Systems – Produced NetGeneration microsite.
  • USAA – Developed eCommerce retail information architecture.
  • Belk Department Store – Developed e-Commerce information architecture.
  • FAO-Schwarz – Developed eCommerce retail information architecture.
Consulting Responsibilities:
  • User-experience design and production
  • Information architecture documentation and wireframe development
  • Brand identity creation

1996 – 1999

Independent

Austin, Texas

Project Manager, Interactive Producer

Selected Consulting Clients:
  • Applied Materials – Managed consulting relationship that produced more than 20 computer-based training software products.
  • Cofiniti/MoneyStar – Developed computer-based training for flagship application.
  • A Slipping Down Life – Designed website for feature film.
  • ASHA (American Social Health Association) – Produced bilingual website.